Processing & shipping
Q. How can I prioritize the processing time for my order?
When you place your order you will see a note option at checkout, make sure to mention the date of your event and we will make sure your dress arrives on time ♥
Q. Is the processing time different to shipping time?
Yes. Once your order has been packed and processed in the queue it then awaits to be shipped; delivery times then apply.
Q. When will you ship my order?
Orders are processed and shipped from Monday to Friday, excluding weekends and public holidays. During busy periods, processing times may take up to 3 business days at the very latest.
Q. How do I know my order has been shipped?
Assuming you have provided your accurate email address; when an order is shipped, an automatically-generated email from our shipping carrier is sent to your email address containing the tracking information for your parcel. Furthermore, you will also receive a fulfillment email from our online store confirming shipment of your order.
Q. I didn’t receive my order confirmation email?
Please ensure to check your junk/ spam folders in case our emails are not successfully being delivered to your inbox. Or, you may have misspelled your email address during the checkout process – if this is the case, please contact us to correct this.
Q. Do you ship worldwide?
Yes. We ship to all countries.